REturns

For Evoqua Candles

Thank you for buying your candle(s) from Evoqua, and we hope you love your new purchase (s) as much as we’ve enjoyed making it for you. If however you are not entirely satisfied, then please call us on 0796172607 or 07971946158, or email us at helloevoqua@gmail.com, so that we can try to resolve any problem for you.

If you still choose to return your candle, and to be eligible for a refund, you have up to 14 calendar days to return your item from the date you received it. The candle must be unlit or the item unused, and in the same condition it was received. Many thanks. Please also return your item in the original packaging with your proof of purchase. You will be responsible for paying your own postage costs for returning your item and return postage costs are non-refundable. For your own protection, we advise that you send your item tracked and signed for and obtain proof of postage.             

For Evoqua Soap

Our descriptions and pictures are clear as to what the soap smells and looks like. If you wish to return a soap unused and in its original packaging, please email us at helloevoqua@gmail.com within 3 days of receiving the product with the reason that you wish to return it, and we can discuss your return further.

For Evoqua Home

Depending on the artisan who has made the item, will depend on the Returns policy. Please see the individual listing for the specific return policy. If you have any questions prior to ordering, please email helloevoqua@gmail.com

REFUNDS

Once your returned item is safely received by us, we will inspect it and we will then notify you of the status of your return.

If your return is approved your refund will be credited in accordance with your original method of payment.

You will receive your credit between 3 – 5 working days after any refund has been approved – depending on your card issuer’s policy.

If you have any further questions on how to return your item to Evoqua please contact us at helloevoqua@gmail.com.