Privacy Policy

We value the relationships we have with our clients, and therefore we are committed to protecting your privacy. This privacy policy sets out how Evoqua LTD uses, protects and respects any information that you give to Evoqua LTD when you use this website. This policy sets out how we will use personal information collected by our company through all communication media.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Evoqua LTD may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes that are made.

Please read the following carefully.

What information will we collect about you?

You may provide personal data to us through us in many ways; online via our website, through social & digital media, through a mobile application, or when you participate in any promotion or offer. This may also include any correspondence you send to us by post, email or using the ‘Contact us’ or ‘Sign-up’ forms.

Depending on the information provided, this may include:

  • Contact information (such as name, postal address, email address and mobile or other phone number)

  • Age or date of birth

  • Gender

  • Username and password

  • Payment information (such as your payment card number, expiration date, and card security code)

  • Shipping and billing information (such as delivery and billing address)

  • Purchase history

  • Product preferences

  • Information regarding a third party who you may wish us to send a gift/product to [for example through a subscription service] The information gathered may be a range of the information listed above

Why do we need this information and what do we do with it?

  • We may use this information to provide better services and to understand your needs

  • To process your payment card transactions and subscription transactions

  • To better understand and improve our services and products that we offer

  • In order to keep records of our clients and contacts

  • To provide you with latest promotions, new products and offers that we believe will be of interest to you

  • To be able to respond to any queries or questions you may have

  • To ensure that our site’s content is effectively presented for you

  • To appropriately communicate with you

  • To be able to analyse and improve our business, develop new products, services, improve communications, analyse business data and comply with regulatory and accounting requirements

Legal Basis for our use of the information provided

We will use the information you provide for the above purposes if:

  • it is necessary to perform a contract to which you are party (e.g., to process your payment and deliver the products you have ordered); or

  • we have obtained your consent; or if

  • we have a legitimate interest in doing so (including a legitimate interest in performing marketing activities, research activities, data analytics, internal administration functions, processing and enforcing legal claims and conducting our business in compliance with all applicable laws, relevant industry standards and our policies)


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online


  • We use “cookies” to track your use of our site.

  • Personal data is not stored from cookies.

  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  • If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

  • Google Analytics is used in order to understand our visitors, what they are interested in and what they are doing on our site. All information obtained/data is anonymous.

Here is more information about cookies 

External services and Social Media Sites

We have social buttons linking to social media sites, E.G. Facebook, Pinterest & Instagram. We are not responsible for any external sites such as these collecting information on your usage and is out of our control.   

Email tracking

  • Emails for personal correspondence for example invoices & private company emails will not be tracked.

  • Other emails for example for promotional purposes, newsletters and general information will be tracked, so that we can understand click rates in order to assess popularity and relevance.

  • If you don’t want to be tracked in these circumstances, then it will be appropriate to unsubscribe, which you may do at any time

Links to other websites

You may find links on our website to other websites, please bear in mind these will not be under our privacy policy as they are outside our jurisdiction. Outside links will be governed by their own privacy statement which is applicable to that website/company

Controlling your personal information:

You have the right to access your information and should direct any request for your information to us at Evoqua Candles LTD, Ashley Lodge, Ashfield Crescent, Ross on Wye, HR9 5PH or email us on

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly amend any information found to be incorrect.

You can exercise your right to be withdrawn from correspondence and to unsubscribe from emails at any time.


The information above does not constitute professional advice. Bear in mind the Internet uses an open system therefore it is not within our power to guarantee downloads and external links when they reach you are virus free. It is therefore your responsibility to take precautions for your own safety. You should take specific advice before taking a course of action, as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on this site.